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Company Policies
Consumer AVS & Fraud Protection
Here at SLRHut.co.uk, we strive to protect your purchases from fraud. If you are shipping to an address other than your billing address, additional verification may be required by our billing department. Please note that SLRHut.co.uk reserves the right to deny the request to ship to an address other than the billing address.
Payment Methods Accepted
Payment methods accepted; Visa, Master Card, Discover, and *American Express (Please note AMEX assesses an additional fee to the consumer for Processing and is therefore not the preferred method of payment). SLRHut also accepts PayPal requests at the discretion of the customer. Additionally, we accept Bank to Bank Wire Transfers. SLRHut.co.uk currently does not offer financing for any of our products. Please note orders in access of 3,000 pounds may require additional verification and/or may require alternate payment method for processing. For any questions regarding our accepted payment methods, or to obtain a PayPal Request or Bank Wire details, please call our billing department at 02035-149-372.
Confirmation, Processing and Verification
All orders placed on SLRHut require 1-2 business days for processing prior to shipment and are dependent on clearance of payment and/or additional verification if requested by our billing department. Special requests can be made via telephone for rush processing of expedited orders.
Back Orders
SLRHut.co.uk will contact customers via telephone or through e-mail within 24-48 hours of payment if any item(s) on your order are back ordered. You will be given an option as to whether you would like to wait until the item becomes available, cancel the back-ordered item for a full credit, or substitute the product for a newer or similar model.
Price Protection
As the cost of the merchandise changes on a daily basis, we are therefore unable to guarantee any prices should the price increase or decrease before the order is placed.
If you have placed an order, and the price of the merchandise decreased after you have placed an order but before it ships, SLRHut.co.uk will be able to credit the difference between the two amounts. However, credit is not guaranteed to be issued after your order ships.
Cancellation Policy for Unshipped Orders
Orders cannot be cancelled via e-Mail. Orders must be cancelled by calling customer service at 02035-149-372 during regular business hours. No order can be cancelled once a tracking number has been assigned by the shipping department.
Lost or Damaged Packages
If your shipment is lost or was damaged while in transit, please contact customer service at 02035-149-372 and one of our representatives will submit a damage claim or place a tracer request on the package – whichever option is appropriate. Please be patient while the tracer is in progress as this process usually takes between 3-8 business days. If the package is found during this tracer, it will be delivered to you by the shipping carrier. However, if the package is indeed lost, it will be submitted as a claim with the carrier and a new order will be shipped out to you as soon as we are reimbursed.
Return Policy for Non-Defective Merchandise
Merchandise can be returned for a refund for a period of 30 days from receipt of your package.
If a return authorization is received within the statutory 7 business day cooling off period the refund is not subject to a restocking fee, however the refund is subject to the 7.5% charge imposed on us by our merchant services account.
If a return authorization is received after the statutory 7 business day cooling off period the refund is subject to a 7.5% restocking fee and the 7.5% charge imposed on us by our merchant services account.
In order to begin the return process, please contact our customer service department to obtain a Return Merchandise Authorization Number (RMA). You can do so by calling 02035-149-372 and selecting the appropriate option for customer service. Keep in mind that the return policy for our merchandise is 30 days from the confirmed recipient of shipment from our shipping carrier. An RMA number will not be issued to any order older than 30 days from the confirmed recipient of shipment from our shipping carrier. Orders will not be accepted as a return nor will they be refunded without obtaining an RMA number initially. If the order is returned to us without obtaining an RMA number, the item will be shipped back to the customer, at the customers own expense. You must ensure that merchandise is returned to the address provided with your RMA number to receive proper credit. The RMA number is to be marked on the outside of the shipping box, specifically on the shipping label, for product returns. Please do not write the RMA number on the manufacturer's product box. If you do write the RMA number on the manufacturer's box, the item will be shipped back to the customer, at the customers own expense. Return shipping on merchandise being returned to SLRHut.co.uk is to be prepaid by the customer. SLRHut.co.uk does not pay for the return shipping of returned items. Please follow these instructions to return your purchase by mail: 1) Pack your return in the original shipping package, if possible. 2) Be sure to write your RMA number on the outside of the box, specifically on the shipping label. 3) Include a note inside the package with your order number and the reason for return. 4) Include all original packing materials, manuals, and accessories. 5) Follow your RMA email as to where the package will be shipped to. A refund will be issued only to the original credit card which the charge was made.
All returns must include the item's original, unopened, unused and undamaged packaging with all original manufacturer supplied accessories, instructions and the blank warranty card. You must have the original packaging and the item must be in Brand New Condition. Items and packing must not be marred, mishandled, or tampered with by an unauthorized repair person.
Open box and Used products items are not covered under our regular return policy. They must first be inspected by one of SLRHut's representatives. These Open box and Used products items may be subject to a 50% restocking fee. If return is not accepted because of the condition it was received in and can no longer be sold as new the product will be shipped back at the customers expense.
Please contact SLRHut to set up a return and receive a return authorization. No parcels will be accepted unless your return authorization has been entered into our system.
Please note: Our cost of £31 to ship the package as well as any associated Duties are non-refundable and will be subtracted from total before any refund is issued.
Unless merchandise has been shown to be defective, we do not accept returns of film, paper, videos tapes, processing equipment that has been used with chemistry, or underwater equipment that has been taken underwater.
When making your return, please include a copy of the invoice and a short note stating the reason for your return. In your note, please specify whether you wish to exchange the product or receive a refund.
Return Policy for Defective Merchandise
If a merchandise is received Defective due to a manufacturer defect straight our of the box and had not been used yet. Product can be returned for a replacement or a refund. A credit in full at original invoice price will be issued after receipt and inspection of defective product at our warehouse. If preferred, you may choose to contact the manufacturer directly and have your product repaired or replaced by the manufacturers authorized service centers that may be located locally, utilizing the manufacturer's original product warranty. In order to begin the defective return process, please contact our customer service department to obtain a Return Merchandise Authorization Number (RMA). You can do so by calling 02035-149-372 and selecting the appropriate option for customer service. You must be able to tell our representative exactly what is defective so that our inspection manager can be able to reproduce that exact error. Keep in mind that the return policy for defective merchandise is 14 days from the confirmed recipient of shipment from our shipping carrier. An RMA number will not be issued to any defected order older than 14 days from the confirmed recipient of shipment from our shipping carrier. If 14 days have passed from the date the merchandise was received by the customer and the merchandise is defective, the exchange process will be through the manufacturer of the product. Orders will not be accepted as a return nor will they be refunded without obtaining an RMA number initially. If the order is returned to us without obtaining an RMA number, the item will be shipped back to the customer, at the customers own expense. You must ensure that merchandise is returned to the address provided with your RMA number to receive proper credit. The RMA number is to be marked on the outside of the shipping box, specifically on the shipping label, for product returns. Please do not write the RMA number on the manufacturer's product box. If you do write the RMA number on the manufacturer's box, the item will be shipped back to the customer, at the customers own expense. Return shipping on defective merchandise being returned to SLRHut.co.uk will be pre-paid through the form of a label which will be emailed to our customer. Please follow these instructions to return your purchase by mail: 1) Pack your return in the original shipping package, if possible. 2) Be sure to write your RMA number on the outside of the box, specifically on the shipping label. 3) Include a note inside the package with your order number and the reason for return. 4) Include all original packing materials, manuals, and accessories. 5) Follow your RMA email as to where the package will be shipped to. A refund will be issued only to the original credit card which the charge was made. If the merchandise was claimed to be damaged, and was proven not to be damaged by our inspection manager or through the manufacture themselves, the item will be shipped back to the customer, at the customers own expense. Additionally, the cost of the return label will be charged to our customer.
Non-Returnable Items
Any returns which display signs of 'customer imposed damage', additionally if the manufacturer retail box's seal is broken or tampered with in any way, are non returnable. If returned, the item will be immediately photographed for company evidence and rejected as a return. The item will then be shipped back to the customer, at the customers own expense. If applicable, the manager may decide on a arbitrary restocking fee and re-sell the item in its current condition. Other non-returnable items include but are not limited to manufacturer boxed items which are missing accessories, such as remote controls, cords, and / or cables. If standard manufacturer accessories are missing from the returned manufacturer box, the item will then be shipped back to the customer, at the customers own expense. Additionally, extended warranties which are purchased are strictly non-returnable nor are they refundable. (See next section)
Please note that Headphones which have 'blown' speakers are considered as customer imposed damage and are not eligible for return nor are they eligible for a refund.
Return Policy for Extended Warranties
Extended warranties which are purchased are strictly non-returnable and non-refundable due to the fact that each warranty is preregistered with the product serial number of the item purchased.
Return Policy for Integrated Network Receivers
All sales on Integrated Network Receivers are final and there are strictly no returns, refunds, or exchanges on any Integrated Network Receivers once shipped and delivered.
Questions?
If, at any time, you have any questions, please call our Customer Service department at 02035-149-372 or send us an email at info@SLRHut.co.uk
| © 2013 SLRHut | Phone: 02035 149 372 | E-mail: info@slrhut.co.uk | |
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