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Company Policies

1. Consumer AVS & Fraud Protection

SLRHut.com's top priority is to ensure that all of our customers' personal information is kept safe and secure. We are not a lead generator that passes your information along. In addition, in order to ensure that your information is always safe and secure all orders are covered under buySAFE’s Guarantee. SLRHut.com is also secured with an AlphaSSL Certificate. Transactions are protected with up to 256-bit Secure Sockets Layer encryption.

We use Address Verification Services (AVS) as a tool provided by credit card associations and issuing banks to allow merchants to check the submitted billing address in order to see if it is on file with the issuing bank. The AVS check is usually done as part of a merchant’s request for authorization on the credit card. When a merchant makes a request, the address is checked against the address on file at the issuing bank. AVS is supported in the United States, Canada and the UK. Visa, MasterCard, American Express and Discover Card all support AVS. For other card types check with your payment processor. Should information not match someone from the billing department with try to contact you by phone or email.

 

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2. Payment Methods Accepted

Payment methods accepted; Visa, Master Card, Discover, and *American Express (Please note AMEX assesses an additional fee to the consumer for Processing and is therefore not the preferred method of payment). SLRHut also accepts PayPal requests at the discretion of the customer. Additionally, we accept Bank to Bank Wire Transfers. SLRHut.co.uk currently does not offer financing for any of our products. Please note orders in access of 3,000 pounds may require additional verification and/or may require alternate payment method for processing. For any questions regarding our accepted payment methods, or to obtain a PayPal Request or Bank Wire details, please call our billing department at 02035-149-372.

 

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3. Confirmation, Processing and Availability

We do not sell to re-sellers: We work hard at getting the best deals for our consumers, not re-sellers. Those orders will be cancelled without any notice.

All orders are verified and confirmed within a 24 – 48 business hour time period from when the order is placed. During this verification process, we may request additional documentation from our customer. Once verification is approved the order will be charged and printed in the warehouse. Once printed, all orders take 24-48 business hours to process before shipment. Orders will then be shipped on the shipping speed chosen (ex: 8-14 / 6-10 / 3-5 / 2-3 Business day). If you need a quicker shipping speed then originally chosen, please call us immediately. When your package is shipped, you will receive an email containing your tracking number.

We are not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

All pictures are for illustration purposes only.

All cost associated with shipments for orders containing cameras and camcorders are included in the total price of the product. 

Note: VAT is not withheld, excluded or included in the price of an item you purchase no matter if you are purchasing for personal use or business use. SLRHut prepays all import duties required to ship the product to the UK. You will never be required to pay any additional taxes or fees to receive your shipment within the UK. The price you see is the only price you pay.

Please contact us by phone for more details regarding shipments you would like made to locations outside the UK.

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4. Back Orders

Should an item be back-ordered, the rest of the package with be shipped under the shipping speed stated on you invoice. A back-order will be created for the missing item; it will be shipped out as soon as the item becomes available again. If you no longer wish to keep the order for the back-ordered item open than please contact us for a refund on the unshipped item.

 

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5. Price Protection

As the cost of the merchandise changes on a daily basis, we are therefore unable to guarantee any prices should the price increase or decrease before the order is placed.

If you have placed an order, and the price of the merchandise decreased after you have placed an order but before it ships, SLRHut.co.uk will be able to credit the difference between the two amounts. However, credit is not guaranteed to be issued until after your order ships.

Typographical Policy: We are not responsible for typographical or pricing errors. If there was a problem with this listing and it was discovered after you already received the product you are welcome to return it for a full refund as long as it is unused.

 

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6. Cancellation Policy for Unshipped Orders

Orders can only be cancelled and refunded in full if they are cancelled on the same day the charge was made to the card, as long as the request is received and approved before 4:30 PM Eastern Standard Time. If an order is cancelled any time after 4:30 PM Eastern Standard Time of the day it was charged, there will be an 8% cancellation fee. No order can be cancelled once a tracking number has been assigned by the shipping department. Orders cannot be cancelled via e-Mail. Orders must be cancelled by calling customer service at 02035-149-372 during regular business hours.

 

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7. Shipping Policies


If you would like to insure your shipment for full or add signature requirements for delivery please request this over the phone after you place your order online.


During the checkout process, you'll be given the option to choose how your items are delivered. The list of delivery options can vary depending on a variety of factors including product weight, size and delivery address. If you don't see a particular delivery option, then it's not available for your order. The total delivery charge for the order will be displayed on the last page of the order form, before you submit your order. Orders may be delivered by various carriers but it's not possible to choose which carrier will deliver your order.

We prevent theft by preventing the shipment of merchandise to any alternate addresses – that is, addresses which differ from that of the billing. Any customer shipping to an address which differs from that of the billing address must list this alternate address on file with their credit card company as we can only verify billing addresses electronically. Since alternate addresses must be verified manually, our billing department then calls the credit card issuer to verify that the customer has indeed put the alternate address information on file.

Refused and returned shipments: If you are unable to accept your shipment then please contact DHL to hold the shipment for a future delivery. Shipments can not be refused as they will not be returned to sender. Customers must accept shipment and return the products themselves. If you no longer want your order, and it has not been delivered than you must contact SLRHut.co.uk, so we can recall the shipment. If this is not done then DHL will hold the shipment for a short period of time, if not claimed then they will destroy your shipment and SLRHut.co.uk will not be required to issue a refund or replacement. A 15% restocking fee and our costs of shipping will be imposed when refunding returned orders. Professional Cameras and Camcorders are subject to a Minimum Mandatory 25% restocking fee.

BECAUSE OF FRAUD WE DO NOT RE-ROUTE PACKAGES, PICKING A PRODUCT AT A UPS HUB IS NOT AN OPTION. NO EXCEPTIONS.

If for any reason an order is accepted with any of the above referenced address types, and if the parcel containing said order is lost, damaged or missing any items, then we (SlrHut.co.uk) are not responsible for any loss associated with this shipment. SlrHut.co.uk will be held harmless and you (customer) assumes all risk of loss and agrees to waive any and all rights to an unauthorized, not as described, or non-receipt claim.

Please note: SLRHut.co.uk reserves the right to deny the request to ship to an address other than the billing address.

If you know you won’t be at home to sign for a package, during check out you have the option to send it to your work or a friend or family member.

Signature may not be required on our shipments, The order may be left at your door. Please make sure that you will be available for delivery, is an item is marked as delivered by the shipper and the customer claims non-receipt, slrhut.co.uk will be held harmless.

RISK OF LOSS: All items purchased from SLRHut.co.uk are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

If the package arrives and the box appears to be damaged or tampered with in any way, please refuse the package and notify us immediately. If the delivery is not refused then all customer rights to a shipping claim of damage are waived. Once a package is signed for by the recipient, the aforementioned recipient is responsible forthwith. 

We are not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

Note: We are an international consumer electronics sales company with fulfillment channels and facilities strategically located throughout the world. Orders may be shipped from any one of our international facilities, but rest assured you will not be required to pay any additional duties, taxes or fees upon delivery of your order. The total amount displayed at checkout is inclusive of all (if any) such fees.  This policy excludes shipments to customers outside of the UK, please contact us for more details if requesting to ship outside the UK. VAT is not charged on any order.

 

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8. Lost or Damaged Packages

If the package arrives and the box appears to be damaged or tampered with in any way, please refuse the package and notify us immediately. Once a package is signed for by the recipient, the aforementioned recipient is responsible forthwith.


If your shipment is lost or was damaged while in transit, please contact customer service at 02035-149-372 and one of our representatives will submit a damage claim or place a tracer request on the package – whichever option is appropriate. Please be patient while the tracer is in progress as this process usually takes between 3-8 business days. If the package is found during this tracer, it will be delivered to you by the shipping carrier. However, if the package is indeed lost, it will be submitted as a claim with the carrier and a new order will be shipped out to you as soon as we are reimbursed.


Please note: If you sign for a package at the shipping company's hub or office and it is not delivered to the shipping address, the buyers waives all rights to start a claim or chargeback against SLRHut.co.uk.com or the shipping company. Please inspect the package before signing for it as once signed for any damage or defect reported after signature is not the responsibility of SLRHut.co.uk.

 

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9. Return Policy for Non-Defective Merchandise


Merchandise can be returned for a refund for a period of 30 days from receipt of your package.

Please keep all packaging materials for at least 30 days should you decide to return your order.


If a return authorization is received within the statutory 14 day cooling off period the refund is not subject to a restocking fee. However cost of shipping the merchandise being returned is the responsibility of the customer.
Please note that you may not use goods that you have received before deciding to withdraw from the purchase. The right to withdraw exists to allow you to examine the product in the same way as you would in a shop, not to give you 14 days free use.


If a return authorization is received after the statutory 14 business day cooling off period the refund is subject to a 15% restocking fee.
Professional Cameras and Camcorders are subject to a Minimum Mandatory 25% restocking fee, NO EXCEPTIONS! Please note that you may not use goods that you have received before deciding to withdraw from the purchase. The right to withdraw exists to allow you to examine the product in the same way as you would in a shop, not to give you 14 days free use.

 

We are not responsible for personal data or items left in returned merchandise.


When ever sending something back, We strongly recommend insurance and signature required.


Because DHL does not return refused packages immediately, shipments cannot be refused by the recipient. If you do not want to keep the item shipped to you, please call us to arrange for a return.


In order to begin the return process, please contact our customer service department to obtain a Return Merchandise Authorization Number (RMA). You can do so by calling 02035-149-372 and selecting the appropriate option for customer service. Keep in mind that the return policy for our merchandise is 30 days from the confirmed recipient of shipment from our shipping carrier. An RMA number will not be issued to any order older than 30 days from the confirmed recipient of shipment from our shipping carrier. Orders will not be accepted as a return nor will they be refunded without obtaining an RMA number initially. If the order is returned to us without obtaining an RMA number, the item will be shipped back to the customer, at the customers own expense. You must ensure that merchandise is returned to the address provided with your RMA number to receive proper credit. The RMA number is to be marked on the outside of the shipping box, specifically on the shipping label, for product returns. Please do not write the RMA number on the manufacturer's product box. If you do write the RMA number on the manufacturer's box, the item will be shipped back to the customer, at the customers own expense. SLRHut.co.uk does not pay for the return shipping of any returned items. Please follow these instructions to return your purchase by mail: 1) Pack your return in the original shipping package, if possible. 2) Be sure to write your RMA number on the outside of the box, specifically on the shipping label. 3) Include a note inside the package with your order number and the reason for return. 4) Include all original packing materials, manuals, and accessories. 5) Follow your RMA email as to where the package will be shipped to. A refund will be issued only to the original credit card which the charge was made.

All returns must include all original manufacturer supplied products, documents, packaging and accessories, free from any type of damage and in brand new condition. Items and packing must not be marred, mishandled, or tampered with by an unauthorized repair person. We scan our products by their unique serial numbers in order to keep track of our merchandise. All returned products must match the scanned serial number in order for the return to be accepted

Damaged and or used products items are not covered under our regular return policy. These damaged and or used products may be subject to a 50% restocking fee for lost value depending on the condition of the returned items. If return is not accepted because of the condition it has been received back in and we can no longer sell this product in new condition than the product will be shipped back to the customers at the customer’s expense.

Please contact SLRHut to set up a return and receive a return authorization. No parcels will be accepted unless your return authorization has been entered into our system.

Please note: Our costs (not the price you paid) to ship the package as well as any associated Duties are non-refundable and will be subtracted from total before any refund is issued.

When making your return, please include a short note stating the reason for your return. In your note, please specify whether you wish to exchange the product or receive a refund.

Camcorders with timers must show less than 30 minutes of use. Items with shutter counters must show less than 30 exposures.

We do not accept returns on the following items: Go Pro Cameras, Recreational and Photography Drones, Beats or any other manufactured Headphones or speakers, all Apple products. NOOK and Kindle Tablets. videos tapes. underwater equipment or any products that were submerged in water.

 

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10. Return Policy for Defective Merchandise


Merchandise can be returned for a refund for a period of 30 days from receipt of your package.

Please keep all packaging materials for at least 365 days should a product not be fit for use and needs to be submitted for warranty repairs.

We are not responsible for personal data or items left in returned merchandise.

When making your return, please include a short note stating the reason for your return.

When ever sending something back, We strongly recommend insurance and signature required

PLEASE READ: For
Recreational and Photography Drones  - We recommend you follow all manufacturer directions and have some type of practice or training operating these products.  If protocol is not followed to the letter and if you do not have any experience operating them, you run the risk or crashing the drone or even worse the drone may end up fly away on its own. If this happens, this purchase is not refundable, when buying this drone quadcopter and by using this drone quadcopter the purchaser and user assumes all risk should through operation any damage or loss occur.

Customers must first give the merchant the option to repair or replace a Products with manufacturer’s defects. If the seller. If a return or replacement can not be provided through the seller the customer has the right to submitted the defective product directly to the manufacturer for repair or replacement under the manufacturer’s warranty. If you return the defective product to SLRHut.co.uk, (this option typically adds an extra 1-2 week delay). If a full credit is preferred, a refund can be processed in full at original invoice price after receipt and inspection of defect at our warehouse. Any returned products must be in its original manufacturer supplied box with all original supplied accessories and returned products must not display signs of customer imposed damage. If any of the terms above are not met than the product is non-returnable for a full refund. If the defective product is returned with customer imposed damage (scratches, permanent markings, and incurred while in possession of the customer) than the product will be submitted to the manufacturer on your behalf for coverage under the manufacturer’s warranty, or you will be refunded in an amount similar to the price of a used product in the same condition as returned. When returned, the product will be immediately photographed for company evidence and rejected as a return. In order to begin the defective return process, please contact our customer service department to obtain a Return Merchandise Authorization Number (RMA). You can do so by calling 02035-149-372 and selecting the appropriate option for customer service. You must be able to tell our representative exactly what is defective so that our inspection manager can be able to reproduce that exact error. Orders will not be accepted as a return nor will they be refunded without obtaining an RMA number initially. If the order is returned to us without obtaining an RMA number, the item will be shipped back to the customer, at the customers own expense. You must ensure that merchandise is returned to the address provided with your RMA number to receive proper credit. The RMA number is to be marked on the outside of the shipping box, specifically on the shipping label, for product returns. Please do not write the RMA number on the manufacturer's product box. If you do write the RMA number on the manufacturer's box, the item will be shipped back to the customer, at the customers own expense. Please follow these instructions to return your purchase by mail: 1) Pack your return in the original shipping package, if possible. 2) Be sure to write your RMA number on the outside of the box, specifically on the shipping label. 3) Include a note inside the package with your order number and the reason for return. 4) Include all original packing materials, manuals, and accessories. 5) Follow your RMA email as to where the package will be shipped to. A refund will be issued only to the original credit card which the charge was made. If the merchandise was claimed to be defective, and was proven not to be defective by our inspection manager or through the manufacture themselves, the item will either be treated as a standard return and refunded accordingly or the product will be shipped back to the customer at the customers expense. Additionally, if the claimed defective product turns out to not be defective all associated shipping costs are not refundable either.

Camcorders with timers cannot show more than 30 minutes of use. Items with shutter counters cannot show more than 30 exposures.

We do not accept returns for refunds or replacement on the following items: Go Pro Cameras, Recreational and Photography Drones, Beats or any other manufactured Headphones or speakers, all  Apple products. NOOK and Kindle Tablets. videos tapes. underwater equipment or any products that were submerged in water. Before purchase of these items, please read the manufacturers warranty regarding and contact the manufacturer with any questions related to warranty coverage on items purchased below MSRP. Inspect the product for a defect as soon as it has been delivered to you. If defective out of the box please contact the manufacturer immediately for assistance.

 

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11. Non-Returnable Items

Any individual product sold at a price over 2,000GBP is not returnable unless it was received Dead On Arrival.

Products that are allowed to be returned are only acceptable as long as it is in its original manufacturer supplied box with all original supplied accessories and returned products must not display signs of customer imposed damage. If any of the terms above are not met than the product is non-returnable even if returning for warranty replacement and/or refund. If returned, the product will be immediately photographed for company evidence and rejected as a return. The item will then be shipped back to the customer, at the customers own expense. If applicable, the manager may decide on a restocking fee and re-sell the item in its current condition. Other non-returnable items include but are not limited to manufacturer boxed items which are missing accessories, such as remote controls, cords, and / or cables. If standard manufacturer accessories are missing from the returned manufacturer box, the item will then be shipped back to the customer, at the customers own expense. Additionally, extended warranties which are purchased are strictly not returnable, nor are they refundable.


We do not accept returns for refund or replacement on the following items: Go Pro Cameras, Recreational and Photography Drones, Beats Headphones speakers or any other audio equipment, Integrated Network Receivers, Apple products, NOOK and Kindle Tablets. videos tapes. underwater equipment or any products that were submerged in water.


Please note that Headphones which have 'blown' speakers or have a hinge which was broken are considered as customer imposed damage, are not considered a manufacturers defect and are not eligible for return nor are they eligible for a refund or replacement.


PLEASE READ: For Recreational and Photography Drones  - We recommend you follow all manufacturer directions and have some type of practice or training operating these products.  If protocol is not followed to the letter and if you do not have any experience operating them, you run the risk or crashing the drone or even worse the drone may end up fly away on its own. If this happens, this purchase is not refundable, when buying this drone quadcopter and by using this drone quadcopter the purchaser and user assumes all risk should through operation any damage or loss occur. The customer will be responsible for such loss and agrees to hold SlrHut.co.uk harmless.

Pilot error:

• Pilot did not calibrate the compass prior to launching.
• Firmware is not upgraded.
• IMU has not been calibrated.
• Loss of orientation.

Environmental interference:

• Flying near high tension power lines.
• Taking off from metallic surfaces, concrete with rebar, manhole covers, cars and pickup tailbeds etc..
• Flying near microwave towers and cell phone towers.
• Interference from the copter to the GPS/Compass. This can be from the lipo, video down link or RC link depending on the frequencies.

Hardware failures:

• Compass/GPS failure. Check the Mod readings in Assistant. If the calibration does not bring them into normal range, contact the manufacturer for replacement.
• IMU failure. Make sure that the IMU/Naza/Phantom controller is mounted with the supplied DJI double stick tape. If not reattach and test. Also check the Mod readings in Assistant. If they will not come into normal range after advanced calibration, contact the manufacturer for replacement.
• ESC/Motor connections. Make sure that the ESC’s are connected to the flight controller correctly and they motors are connected to the ESC’s. There have been reports of bullet connection failures.

There may be others but this is a list that if you follow the cautions and do the recommendations you should be problem free.

 

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12. Return Policy for Extended Warranties

Extended warranties which are purchased are strictly non-returnable and non-refundable due to the fact that each warranty is preregistered with the product serial number of the item purchased.

 

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13. Return Policy for Integrated Network Receivers

All sales on Integrated Network Receivers are final and there are strictly no returns, refunds, or exchanges on any Integrated Network Receivers once shipped and delivered.

 

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14. Questions?

If, at any time, you have any questions, please call our Customer Service department at 02035-149-372 or send us an email at support@SLRHut.co.uk

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